The water comes out from the hot water faucet, but it is not hot.

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Probable causes

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１．In case you kept hot water flowing for a long time

２．A gas meter was shaken due to a major earthquake etc.

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※Please stop the hot water and try the restoration work of the gas by following instructions below.

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The location of the gas meter

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The location of the gas meter varies depending on the apartment type, but it's usually installed in the following locations.

Near the balcony or entrance of the building / At the top space next to an entrance door (in cold areas)

Restoration work of the gas

※If you open the hot water before the restoration work is completed, it might not be working properly.

※If the amount of water which go through the heater is less than a certain amount, the fire maybe go out automatically.

※If there is too much cold water coming out from the faucet, the amount of hot water will decrease and the fire maybe go out automatically. Please turn off the cold water first, and reopen the hot water again.

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※If there is no problem with the gas meter, please try turning off and on the circuit breaker.