​Note: contract procedures cannot be performed on your behalf at the service center.​

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​​【When moving in】​​

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​Electricity/Gas/Water, a contract with each company (opening procedure/payment) is required.​

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■In many cases, the utilities will be ready to start using, but they will be stopped on a later date if you do not start a contract.

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■If you started a contract but there’s still no electricity, turn all the breakers to "入" or "ON" position

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■If you started a contract but there’s no running water, check the water main valve. No special procedure is required for properties including water in the management fee.

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■It may be necessary to be present when opening the gas, so we recommend that you contact the gas company with plenty of time.

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​If you have any questions after starting the utilities, please contact each company.​

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​​【When moving out】​​

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​Please contact the utilities at least 5 days before you leave the room at the latest.​

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■If you have changed your electrical amperage, request your power company to restore it to original value.

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　※You can also complete the procedure online.

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■For the water is telephone procedure only.

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■Those moving outside Japan need to inform each company and confirm the payment method.

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​TEPCO online procedures：​https://www.move.tepco.co.jp/rcpt/apply/judge

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​KEPCO online procedures：​https://kepco.jp/service/move/pop/pop02/

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​​【While using the apartment】​​

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■When there’s no hot water, most times it will be solved by resetting the gas meter, please check the following link:

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LINK

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■Please contact each company when the service is suspended because of unpaid bills.

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■Power outages ※Please contact the electric company for power outage information.

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​​【Others】​​

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No procedure for opening the utilities is required for contracts with utilities included or Monthly plan contracts.