For inquiries about LEONET, please contact us by email or phone.

◆Inquiries by email

​

Please use the [Inquiry Form].

​

◆Inquiries by phone

​

LEONET - Internet department: 0120-911-521

【Working hours】 Japanese: 24 hours. / English ・ Vietnamese: 10:00～19:00.

​

※Please follow the voice guidance and select the selection number below according to your inquiry.

​

※When you contact us, please prepare the apartment name, room number, and initial setting number in advance that we can check the situation smoothly. We would appreciate your cooperation.

​

※２　For inquiries about the initial setup of Life Stick.

​

※３　Inquiries about Internet settings on your computer.

​

※４　If Life Stick is not installed in your room and would like to apply.

​

※５　When "Connection Error" is displayed on the TV screen.

​

※６　Other inquiries regarding the operation of Leonet, service contents, fees, and malfunctions of peripheral devices such as Life Stick and LAN cables.

​

※７　For those who have already subscribed to a Standard, Premium, or Platinum plan, when wireless LAN settings, various equipment operation methods, or remote support is required.