Be careful when setting the auto-lock function (locking the door after a few seconds) on the smartlock.

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If you have access to another smartphone or tablet, you can download the homehub application and unlock the door by logging into your account. *You will need your e-mail/phone number and password you used to set the account.

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・Download the homehub application.

<i>The device's Bluetooth function must be on and the permission given to the app.

</i>For Android devices, both Bluetooth and location functions must be on.

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*The ID will be the e-mail or phone number you used to create your account.

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If the steps above does not solve the problem, file an 『Inquiry Form』 with your problem.

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For emergencies, you can also contact by on the phone below.

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【 Japanese Service Center 】  0570-006-021 (Follow the automatic guidance with the number pad)

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【 Other languages 】  0570-048-021　(Select the language with the number pad)

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※We recommend creating a passcode.

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With the passcode you will have a way to open the door, even if you get locked outside of your room without your cellphone.

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For the setting of the passcode, check the 「How to register a passcode」 FAQ page.