(SmartLock) When trying to open/close the door, I can hear the sound of the motor from the Smartlock, but it doesn't unlock/lock.
Q
(SmartLock) When trying to open/close the door, I can hear the sound of the motor from the Smartlock, but it doesn't unlock/lock.
A
If the you can hear the sound of the device trying to lock/unlock, but it doesn't move the lock, the motor may have tried to move to lock/unlock but failed to unlock due to a physical problem (stuck).
The Smartlock may be having a problem of the door not fitting into the frame or the deadbolt not being able to slide out from or into the strike plate correctly when locking/unlocking.
The door might be able to unlock (lock) when pressing or pulling the door to fit the frame or get it unstuck from the strike plate or you can check if there is an item stuck between the door and the frame, then remove it.
bitlock MINI
If the problem persists, try adjusting the lock knob position in the HomeHub app settings.
You need to be near the Smart Lock to perform this operation.
If you operate it incorrectly, the opening and closing may be reversed.
If you make a mistake in the settings, try setting them again.
Please, contact us at through our Inquiry form to request for installation adjustment if the problem occurs frequently or you can't get the door unstuck.
You can also contact the following number if some emergency measure is needed.
【 Contact 】 tel:0570-006-021 (Japanese) or tel:0570-048-021 (Other languages)
※Note that the contractor has to inquire about key problems. Also, in the case of a corporate contract, the person in charge of corporate contract or the person who has registered as a tenant has to contact us.
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