If you spill a drink, condiment, or other kind of dirt on the carpet (floor/tatami), it is important to clean it as soon as possible.

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If you do not clean it, it is possible that stains or mold may form and become impossible to remove.

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Depending on the case, a repair fee may be charged during the inspection when you leave the apartment.

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If the damage is serious and is hindering the use of the apartment, and repairs are required, you can confirm the details and request the repair using our [Inquiry Form].

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If the damage does not cause any problems with the apartment or there is no risk of the damage spreading, please continue to use the apartment as normal.

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Charges for damages caused to the apartment by the resident will be based on the repair and restoration guide issued by the responsible national entity.

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Government's website: 「Guide for issues and charges for damage restoration. 」