If a window air conditioner (installed in some properties in Hokkaido) is not blowing cold air or the cooling is weak, please check the following:

※Window air conditioners are installed in some properties in the Hokkaido region.

〈Check procedure〉

1）Check whether the window behind the air conditioner is open. If the window is closed, open it.

2）Check that nothing, such as curtains, is blocking the air intake at the back of the air conditioner.If anything is obstructing it, remove it.

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3）Check whether the louvers on the air conditioner’s front air outlet are open. If they are closed, open them.

※The louvers do not move automatically, so they must be opened manually each time.

4）Adjust the airflow direction using the vertical louvers. Normally, set them to horizontal or slightly upward.

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5）Check whether dust has accumulated on the air filter. If dust is present, remove it.

※The air filter is located inside the unit panel. Please refer to the instructions below for how to remove the panel.

6）Check that the operation mode is set to “cooling” and that the temperature is set appropriately.

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7）If the issue persists after checking steps 1)–6), turn off the air conditioner, unplug it from the outlet, and then plug it back in.

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8）Turn the air conditioner back on and, after waiting at least 10 minutes, place your hand near the air outlet to check if cold air is coming out.

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If cold air still does not come out after trying the above steps, please provide the manufacturer, model number, and detailed symptoms of the air conditioner via the “Equipment Repair Request Form.