If you forgot the LEONET ID, Password, or secret question (If the account was already set and the ID/PW has alphabet letters and numbers instead of just numbers)
If you forgot the LEONET ID, Password, or secret question (If the account was already set and the ID/PW has alphabet letters and numbers instead of just numbers)
Please check the following flow chart and follow the instructions given.
① If you don't have the Initial ID · Password of your room · Click here (Japanese)
② If you forgot all information: ID, password, secret questions · Click here
③ If you only forgot the ID ・Click here
If you authenticated your phone number through the SMS, please check "Contact by SMS sending".
If you did not authenticate through the SMS, please check "Inquire with Secret Question".
④ If you only forgot the Password ・Click here
If you authenticated your phone number through the SMS, please check "Contact by SMS sending".
If you did not authenticate through the SMS, please check "Inquire with Secret Question".
If the initial setting is already complete and only the ID
You can check from the site dedicated to tenants [&Leo], Life Stick My Room or the "& Leo" smartphone app.
◇ How to verify the ID through the tenants exclusive website [&Leo]
After selecting "Unknown ID"「IDが不明な方はこちら」 select "Inquire via SMS" 「SMS送信でお問合せ 」or "Inquire via Secret Question" 「秘密の質問でお問合せ」
Check the following instructions for each verification method:
