Please check the following flow chart and follow the instructions given.

① If you don't have the Initial ID · Password of your room · Click here (Japanese)

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② If you forgot all information: ID, password, secret questions · Click here

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③ If you only forgot the ID ・Click here

If you authenticated your phone number through the SMS, please check "Contact by SMS sending".

If you did not authenticate through the SMS, please check "Inquire with Secret Question".

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④ If you only forgot the Password ・Click here

If you authenticated your phone number through the SMS, please check "Contact by SMS sending".

If you did not authenticate through the SMS, please check "Inquire with Secret Question".

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​If the initial setting is already complete and only the ID​

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You can check from the site dedicated to tenants [&Leo], Life Stick My Room or the "& Leo" smartphone app.

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◇ How to verify the ID through the tenants exclusive website [&Leo]

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After selecting "Unknown ID"「IDが不明な方はこちら」 select "Inquire via SMS" 「SMS送信でお問合せ 」or "Inquire via Secret Question" 「秘密の質問でお問合せ」

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Check the following instructions for each verification method:

■ Inquire by SMSIf SMS authentication is set, enter the phone number registered in the form below,LEONET ID will be sent to mobile phone SMS.

■Inquiry by secret question (one who has not been SMS certified)

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Enter your registered email address,　select the secret question ,answer the secret question and select "confirm".

Once the match is confirmed, you can confirm the ID on the next screen.

◇"& Leo" app · Life Stick How to confirm from My Room

You can check from "Registration Information" in "Registration Information / Contract Information" in the menu.

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・ "& Leo" app

・Life Stick "My Room"

​When the initial setting is complete and only the password set by the customer is unknown​

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Tenant dedicated site [My Page] ・ Life Stick My Room ・ "& Leo" app allows you to reset your password.

■ Inquire by SMS If SMS authentication is set, enter the phone number registered in the form below,The initialized password will be sent to or phone by SMS.Enter the received initial password and reset the password.

■ Inquiry by secret question (one who has not been SMS certified)After entering LEONET ID, secret question selection, secret question answer,If it match confirmed, the screen changes to the password reset screen.

◇Life Stick in the application &Leo 「&Leo 各種手続き・お知らせ」> In the menu on the left side, select the small house icon 「住まい」 > " Change registered informations「登録情報変更」" in the menu.

Select change password padlock icon 「パスワード変更」.

Enter your current password (If you are recovering your password, enter the one that you received in the SMS).

After typing the password, you will be able to create a new password.Enter the desired new password (on both rows) and confirm (パスワード変更する).

​If you have forgotten the initial ID, password and secret questions set by the customer, it is necessary to provide individual support.​

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We apologize for the inconvenience, but please contact us at the following.?LEONET - Internet department: 0120-911-521【Working hours】 Japanese: 24 hours. / English ・ Vietnamese: 10:00～19:00.

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▼ Necessary items for inquiry

① Property Name

② Apartment number ⇒ Click here to check the apartment number

③ Room number

④ Full Address

⑤ Name

⑥ Contact information

⑦ Reply email address

⑧After registering above, please send the following items in the "Inquiries" column.

​ⅰRegistered date of birth​

​ⅱRegistered phone number​

​ⅲApartment's key number or Customer Number​

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※ We may reply by telephone or letter depending on contents of inquiry.

Also, please be aware that it may take some time before you answer.

If you have entered the email address of your mobile phone and you have set up spam protection, please be able to receive from leopalace21.com.