Regarding the room keys and thumb-turn lock (cylinder).
Regarding the room keys and thumb-turn lock (cylinder).
The way to unlock will be different for each type of key.
※ click on the desired item to check the details.
[Keiden] card key lock.
SHOWA card key lock.
MIWA key lock.
OPNUS key lock.
Leo Lock
① Turn the cylinder of the lock until the keyhole is facing up and insert the key.
※Insert the key with the Leopalace21 logo facing towards you and the arrow facing down.
② When the key reaches the end of the keyhole you will hear a clicking sound.
③ After hearing the sound, keep the key inside and turn to the side to lock/unlock.
※The direction to lock or unlock may be different depending on the building.
① Insert the card key the keyhole until you hear a clicking sound (until the orange line).
② After the clicking sound you can remove the card key.
③ When you turn the knob the door will then unlock.
※Follow the same procedure to lock the door.
(After locking the door, double check if it has really locked.)
① Insert the key into the keyhole.
② Turn the key 90 degrees to unlock.
※Turn it 90 degrees in the opposite direction to lock.
③ You can remove the key by returning it to the horizonal position.
① Insert the key into the keyhole.
※Be careful as if the black cover on the handle of the key is not fixed in the correct position, you will not be able to insert the key until the end to be able to turn it.
② Turn the key 90 degrees to unlock.
※Turn it 90 degrees in the opposite direction to lock.
③ You can remove the key by returning it to the horizonal position.
【How to maintain the card keys】
The card keys may start to malfunction depending on how you handle or store the cards.
① Problems with the magnetic setting:
You are able to tell the card is having a problem with the magnetic setting when one key is not working while the other spare keys are still working.
The card keys may stop working if you store your cards close to objects that use magnets or by touching it with a strong magnet.
※Be careful, as storing it close to magnetic cards (bank cards or train tickets) is a common cause to change the magnetic setting and cause the malfunction.
■ Items that have magnets and may effect the card key:
Magnetic locks for bags, magnets, television, motors, cellphones...
■ Items that may change the magnetic setting over the time:
② Foreign objects (dirt, attached items, etc..):
If all the keys you are using does not enter the lock or unlock, the may a problem with the cylinder.
If foreign objects get inside the cylinder, it may cause a malfunction. Before inserting the key, be sure it is clean and there is nothing attached to.
Be careful with clips and small objects.
The lock may also break if sand, dust, mud water etc. gets inside the cylinder.
After locking/unlocking the door, turn the keyhole of the cylinder so it faces down.
The way to use will depend on the type of the thumb-turn lock.
Check the instructions for your desired type, by clicking on the pictures below.
Simple handle type.
Push handle type.
Pull knob type.
① Hold down the button on the side of the handle.
② While holding down the button, turn the handle 90 degrees.
After turning the handle, the door will be unlocked.
① Raise the handle and press it inward.
② While pressed, turn the handle 90 degrees.
After turning the handle, the door will be unlocked.
① Hold the two buttons on the top and bottom side.
② Pull the knob towards you.
③ While still holding the buttons, turn the knob 90 degrees to the side.
After turning the knob, the door will be unlocked.
If you need a spare key, you may bring the original key to the nearest locksmith and make a copy.
② You are not able to duplicate the keys shown below.
You will no be able to duplicate even if you bring these types of keys to a locksmith.
When you enter a room with the type of lock shown above, you will receive 2 to 3 keys for the room but it is not possible to duplicate.
Since you can not make copies, if you lose all the received keys, you will need to change the lock and receive a new set of keys.
The key number is a 7 to 10 digit code (printed) on the room key.
The place where it is printed and the number of digits will differ along the key type.
① 7 digit code starting with alphabet letter "R".
※[ R〇〇〇〇〇〇 ]
②10 digit code starting with the alphabet letters "S" or "U"
※[ S〇〇-〇〇-〇〇〇〇〇]
③ 10 digit code ending with an alphabet letter ("A", "B", "C", "D").
※[ 〇〇〇〇〇〇〇〇〇A ]
④ 9~10 digit code starting with "7N".※[ 7N〇〇〇〇〇〇〇 ]
⑤ 8 digit code with numbers and letters
※[ 〇〇〇〇〇〇〇〇 ]
The document that can be presented may differ depending on the procedure, such as [Examination for new contracts], [Change of the contractor name], [Receiving the keys or borrowing the keys], etc.
Contact the nearest Leopalace Center in advance to check the necessary documents.
●Examples of useable documents for identification:
【 Examination for new contract / Borrowing the room key 】
・ Driver's license
・ Passport
・Resident (Zairyu) Card・Permanent Resident Certificate
・School ID (From the school detailed in the student section of the contract)
・Employee card (From the company holding the room contract under corporate name)
① Open the door and replace of the lock.
For unlocking or changing the lock the door, please file an order through our [Inquiry form].
In emergencies, you can contact 24 hours directly by phone to order the open or replacement.
【 Phone number 】 International support: 0570-048-021 Japanese direct line: 0570-006-021
Please, refrain from changing or ordering the change of the lock by yourself, since the management will need the information of the lock and a spare to be able to respond to emergencies.
⇒ Check "Ordering to unlock or change the lock of the door." for more details regarding the change of the key.
When losing a room key, the tenant is charged a 1,320 yen per lost key fee when leaving the room.
※The tenants subscribed to the "Tenant Support Service ＆ Key Safety System" or the "Tenant Support System", will not be charged for replacement costs due to lost or stolen keys.
② If you can visit the office where you received the keys.
If you are the holder of the contract, you can borrow the key temporarily from the management to open the door. ※Only during the management business hours.
→Check ”How to borrow a key from the management.” for more details.
① If you wish to replace the lock.
For unlocking or changing the lock the door, please file an order through our [Inquiry form].
In emergencies, you can contact 24 hours directly by phone to order the open or replacement.
【 Phone number 】 International support: 0570-048-021 Japanese direct line: 0570-006-021
Please, refrain from changing or ordering the change of the lock by yourself, since the management will need the information of the lock and a spare to be able to respond to emergencies.
⇒ Check "Ordering to unlock or change the lock of the door." for more details regarding the change of the key.
* The tenants subscribed to the "Tenant Support Service ＆ Key Safety System" or the "Tenant Support System", will not be charged for replacement costs due to lost or stolen keys.
⇒Check more details regarding the support services here.
* Inform us the cause you are ordering to open/change the lock, as you may be charged depending on the reason of replacement and situation.
*Even if you do not change the key, you will still be charged 1,320 yen per lost key (tax included) when you end the contract and leave the room.
② If you do not wish to replace the lock.
The tenant can still use the spare keys received at the start of the contract if there is no need to change the lock of the room.
※Even if you do not change the key, you will still be charged 1,320 yen per lost key (tax included) when you end the contract and leave the room.
The tenants subscribed to the "Tenant Support Service ＆ Key Safety System" or the "Tenant Support System", will not be charged for replacement costs due to lost or stolen keys.
Check more details regarding the support services here.
■ Fee price list:
| Normal working hours maintenances: (Service performed between 11:00～17:59) | |
|---|---|
| Work | Working and travel expense |
| Unlock the door | ￥3,850 |
| Replacing the lock | ￥20,350 |
※After confirming the visit and schedule, a cancel fee of ¥3,850 (day time) will be charge for cancellations.
| Outside working hours maintenances: (Service performed between 18:00～10:59) | |
|---|---|
| Work | Working and travel expense |
| Unlock the door | ￥16,500 |
| Replacing the lock | ￥25,850 |
※ Important Notes.
The maintenance fee will differ depending on the time it is performed and on the type of service.
The payment will be made on a later date of the service, by bank transfer, after the report and charge from the maintenance company.
The maintenance may not be able to visit the room on the same day of the order.
National holidays, such as golden-week, Obon, new year, will be considered outside the normal working hours for all the holiday.
※ Visit times.
We will inform the shortest time available from the maintenance company or schedule for a desired later date/time.
※Even with a scheduled time, consider that traffic jams or other circumstances may delay the scheduled visit time.
For unlocking or changing the lock the door, please file an order through our [Inquiry form].
In emergencies, you can contact 24 hours directly by phone to order the open or replacement.
【 Phone number 】 International support: 0570-048-021 Japanese direct line: 0570-006-021
Depending on the type of lock, you need to turn the key to a specific angle when removing it.
It may become hard to insert or turn the key if dust or dirt get into the keyhole. You also may use commercial keyhole sprays.
※Please, use sprays that are specific for keyholes. Some lubricants contains impurities that will accumulate and worsen the problem.
①Opnus lock: "Opnus" is engraved on the key.
You can remove the key when it is in the horizonal position.
②MIWA lock: "MIWA" is engraved on the key.
You can remove the key when it is in the horizonal position.
※The shape of cylinder (keyhole) may differ.
③FM lock: "FMK" is engraved on the key.
You can remove the key when it is in the vertical position.
For the metallic card lock shown below, it may be difficulty to insert the key into the keyhole depending on the angle the cylinder is facing. If you are having problem inserting the key, turn the key or the cylinder angle while putting the key inside.
For unlocking or changing the lock the door, please file an order through our [Inquiry form].
In emergencies, you can contact 24 hours directly by phone to order the open or replacement.
【 Phone number 】 International support: 0570-048-021 Japanese direct line: 0570-006-021
【How to maintain the card keys】
The card keys may start to malfunction depending on how you handle or store the cards.
① Problems with the magnetic setting:
You are able to tell the card is having a problem with the magnetic setting when one key is not working while the other spare keys are still working.
The card keys may stop working if you store your cards close to objects that use magnets or by touching it with a strong magnet.
※Be careful, as storing it close to magnetic cards (bank cards or train tickets) is a common cause to change the magnetic setting and cause the malfunction.
■ Items that have magnets and may effect the card key:
Magnetic locks for bags, magnets, television, motors, cellphones...
■ Items that may change the magnetic setting over the time:
② Foreign objects (dirt, attached items, etc..):
If all the keys you are using does not enter the lock or unlock, the may a problem with the cylinder.
If foreign objects get inside the cylinder, it may cause a malfunction. Before inserting the key, be sure it is clean and there is nothing attached to.
Be careful with clips and small objects.
The lock may also break if sand, dust, mud water etc. gets inside the cylinder.
After locking/unlocking the door, turn the keyhole of the cylinder so it faces down.
For unlocking or changing the lock the door, please file an order through our [Inquiry form].
In emergencies, you can contact 24 hours directly by phone to order the open or replacement.
【 Phone number 】 International support: 0570-048-021 Japanese direct line: 0570-006-021
Please, refrain from changing or ordering the change of the lock by yourself, since the management will need the information of the lock and a spare to be able to respond to emergencies.
【 Information of key replacement 】
・ The tenants subscribed to the "Tenant Support Service ＆ Key Safety System" or the "Tenant Support System", will not be charged for replacement costs due to lost or stolen keys.
⇒Check more details regarding the support services here.
・ Inform us the cause you are ordering to open/change the lock, as you may be charged depending on the reason of replacement and situation.
If you are the owner of the contract, you may be able to borrow the key temporarily.
Contact the management center that has your room key in forward to schedule the visit and check which document you are going to use for identification.
Check here the management center business hours.
※You are able to use the following documents as identification.
・ Driver's license
・ Passport
・ Resident (Zairyu) card, Permanent resident card
・ Employee card (From the company holding the room contract under corporate name)
・ Student card (From the school detailed in the student section of the contract)
Only the management of your building has a key for your room. Please, check in advance if the Leo Palace center you are visiting is the one that has the keys for your room.
Be aware that to borrow the key, you must be able to return it to the management on the same date.
Check here the management center business hours.
※We will request to check the contractor's information when necessary.
※If it is a registered roommate visiting the LeoPalace center, we will need to ask the contractor to confirm the information.
※It is not possible to lend the key to any person other than the contractor or a registered roommate along the confirmation of the contractor.
When losing a room key, the tenant is charged a 1,320 yen per lost key fee when leaving the room.
※The tenants subscribed to the "Tenant Support Service ＆ Key Safety System" or the "Tenant Support System", will not be charged for replacement costs due to lost or stolen keys.
For details of service, please check here.
※Inform us the cause you are ordering to open/change the lock, as you may be charged depending on the reason of replacement and situation.
You are able to duplicate the types shown below.
If you need a spare key, you may bring the original key to the nearest locksmith and make a copy.
You are not able to duplicate the keys shown below.
When you enter a room with the type of lock shown above, you will receive 2 to 3 keys for the room but it is not possible to duplicate.
