For inquiries regarding room and building management, please use the inquiry form linked below.

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※Inquiries during the New year holidays, Golden week and summer vacation, will be available after business starts(except emergencies)

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・Equipment repair request

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・Inquiries about life in general

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・Inquiries about LEONET services

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・Inquiry about LEONET user ID and password

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・Inquiries regarding room search and contract details

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・Inquiries about moving out

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Support service outside business hours

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Reception in the night time is from 18:30 to 10:00, only customers who have subscribed to 『Tenant comprehensive service ＆ Key safety system』『Tenant support system』 are available for the services listed below.

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・ 【Water trouble express service】

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We will respond to problems such as water problems and clogged toilets.

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・ 【Key safety system】

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We will respond to requests to open when you cannot enter the room due to lost or stolen key.

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・ 【24H medical health consultation service】

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We accepts health consultations 24 hours a day.

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※If you have subscribed to "Life Support Service Plus" or "Tenant Support Service Plus", we will support  with "Key Safety System" to unlock the bar lock accidently locked.

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・ Support System Select

・ Support System Plus

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・English　Frequently Asked Questions

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・Chinese　经常有的问题

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・Vietnamese　Câu hỏi thường gặp

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・Korean　자주 있는 질문

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・Português　Dúvidas comuns

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