Guidance for moving out (individual contracts).
Guidance for moving out (individual contracts).
Guidance for moving out (Individual contract)
This is a guide after completing the application for cancelling the contract and moving out.
Attention: Click here if you did not complete the application procedure for moving out.
Attention: For the calculation of the final fees, check the details here.
※ Click on the desired item to check the detailed information.
The tenant must attend the room inspection when moving out.
After the move out application, please schedule the inspection time, until at least a week before your moving out date.
※The inspection must be performed in an hour between 11:00 ～ 15:00 on the last day of the contract.
⇒ Click here to schedule the inspection time.
You may also schedule the date/time on weekends and holidays, with the exception of the extended New Year, Golden week, and Obon (summer vacation) holidays.
※Some branches are closed on Wednesdays and can not perform the room check.
※To change the time or date after the inspection time was already confirmed before, please contact us at least 2 days before the inspection date. ※We may not be able to change the desired time depending on the schedule of the staff and branch.
⇒Click here to change the inspection schedule.
・ The scheduling is made in order of request, so please contact us as soon as you have decided the time/date.
・ Only the owner of the contract of the room can schedule and perform the inspection.
・ When performing the inspection, the room must be empty of the tenant belongings.
・ It takes around 30 minutes for inspection and calculations. After it is concluded, you will return the keys and will not be able to enter the room anymore.
You can complete the cancellation procedure online. ⇒ Weblink.
Enter your login ID and password, and complete the procedure following the instructions on the screen.
※If you lost your login ID or password, please click 「ログインID、パスワードを忘れた場合」(If you lost login ID or password"ログインID、パスワードを忘れた場合") in the login screen.
You will not be able to cancel online in the cases described below. The owner of the contact must contact the Asuka short-term insurance office directly.
・If you have already moved out of the room.
・When the cancellation approval form is required (Notice that must be filed and posted).
・If you want/ if you need the refund values to be transferred to an account that is not owned by the contractor of the room/insurance.
・If you wish to continue using the insurance for another rental apartment.
Asuka Short-Term Insurance office
Toll-free number: ０１２０-１６７-８２１
［ Office hours 9:00 ～ 20:00 Including weekends and holidays, except New Year ］
The cancellation documents of Life Support Service will be sent to you after moving out.
This product is only available for LeoPalace tenants. It cannot be transferred to other buildings that are not managed by LeoPalace.
Before moving out, please contact the insurance company or the responsible agent directly and perform the procedure for changing your address or canceling the contract.
Contact electricity and gas companies and water supply at least 5 days before moving out.
※ If the water fee is included in the rent, no procedures are required for the water.
※ If you have changed amperage of the room, please restore it before moving out.
Please transfer or suspend telephone, Internet, etc... line and services.
※ The LEONET contract is cancelled along the contract of the room.
Please, apply for the relocation/forwarding service to redirect the postal items from the former address to a new address.
You can submit the form online or at the nearest post office.
Please, bring your identification card such as driver's license, passport, individual number card, residence card etc. to check the former address.
▶ Apply at the nearest post office: ⇒ Details(Japan post HP)
▶ Apply online: ⇒ ｅTenkyo (Japan post HP)(Japanese)
▶ Don't forget to change the address of online subscriptions and online shopping ⇒ You may have problems, such as package delivers or documents being sent to the previous address instead of the new address after you move out.
※It may have a different mark depending on your location, but please inform us from "Inquiry form" if you have any questions.
※The tenants will be responsible to dispose or return the futon beds and mattresses that were purchased or rented by them.
▶ If you are renting additional futon beddings:
Ask the rental company directly about the return procedures:
⇒ハッチふとんレンタルサービス (Hachi futon rental service)
The following mark is attached on rental futons.
The cost for disposal will be charged if you leave garbage in your room or accumulated in the disposal area. Please, dispose the garbage according to local rules.
※Check here for how to dispose the garbage generated when leaving the room.
The fees described below may be charged when leaving the room.
Click on each item for more details.
We can only accept payments in credit card or 2D code. ※Payments in cash are not accepted.
For specific questions for your contract, file an 『Inquiry Form』 with your question and information.
※If you are questioning for a room you already left, file the address of the room you left in the form.
Regarding the calculations that resulted in a refund.
When the final calculations results in a refund, the amounts will be transferred in a later date to the registered bank account of the tenant.
Due to the refund procedures the transfer is performed on the following month.
⇒ The refund will be transferred by the 20th day of the following month.
(If this day falls on a weekend/holiday, the refund will be on the following work day.)
⇒ The refund will be transferred by the final day of the following month.
(If this day falls on a weekend/holiday, the refund will be on the following work day.)
⇒ The refund will be transferred by the final day of the following month.
(If this day falls on a weekend/holiday, the refund will be on the following work day.)
⇒ The refund will be transferred by the 20th day of the following month.
(If this day falls on a weekend/holiday, the refund will be on the following work day.)
⇒ The refund will be transferred by the final day of the following month.
(If this day falls on a weekend/holiday, the refund will be on the following work day.)
The values will be returned to the account registered for the rent automatic debt.
※You can give the information of a different bank account for the refund transfer.
(Some banks or type of bank accounts are not able to received the transfer. We ask your understanding.)
For further questions, file an 『Inquiry Form』.
Regarding the base cleaning fee.
The tenants that are using the rooms through a Chintai rental contract must pay a base cleaning fee according to the type/size of the room.
※The tenants that paid a set amount during the start of the contract will not be paying the same values described below.
| Room type | Area | Base cleaning fee（No appliances） | Base cleaning fee（With appliances） |
|---|---|---|---|
| 1K・1R※ | ①～25.01㎡ | 28,050円 | 31,350円 |
| ②25.01～30.00㎡ | 30,800円 | 34,100円 | |
| ③30.01㎡～ | 33,550円 | 36,850円 | |
| 1SK | Single value | 33,550円 | 36,850円 |
| 1DK | |||
| 2K | |||
| 1SDK | Single value | 39,050円 | 42,350円 |
| 1LDK | |||
| 2DK | |||
| 2SK | |||
| 3K | |||
| 1SLDK | Single value | 44,550円 | 47,850円 |
| 2SDK | |||
| 2LDK | |||
| 3SK | |||
| 3DK | |||
| 4K | |||
| 2SLDK | Single value | 50,050円 | 53,350円 |
| 3SDK | |||
| 3LDK | |||
| 4DK |
※The contracts made until May 31, 2016 will have the same value as described for 1K・1R ①.
※An additional ¥3,300 is charged to the rooms that have appliances installed.
※Rooms were pets are allowed will have an additional ¥33,000 charge.
※Starting from November, 2nd of 2020, new individual Chintai rental contracts are required to pay the base cleaning fee at the start of the contract, so the base cleaning fee is not required at the end of the contract, only the additional cleaning charges. Note that, if you have not paid the base cleaning fee at the start of the contract even after this date, the price charged at the final of the contract will be different from the listed above.
□What is included on the base cleaning fee:
| Room | Place | Cleaning contents | |
|---|---|---|---|
| Bedroom Corridor | Wall | Cloth/Wallpaper | Dust removal and wash with detergent |
| Frames Rails Supports | Wash with water and detergent | ||
| Floor | Carpet | Vacuum cleaning. | |
| Flooring | Vacuum cleaning. | ||
| Wash with water and detergent | |||
| Cushioned Flooring | Vacuum cleaning. | ||
| Wash with water and detergent | |||
| Loft | Vacuum cleaning. | ||
| Wash with water and detergent | |||
| Installation | Door | Dust removal and wash with detergent | |
| Shoe box/Cabinet | Dust removal and wash with detergent | ||
| Window | Glass Frames | Dust removal and wash with detergent | |
| Screen | Dust removal and wash with detergent | ||
| Kitchen Bathroom Toilet | Kitchen | Sink | Wash with water, detergent and mold removal agent |
| Tap/Drain | Wash with water, detergent and mold removal agent | ||
| Stove | Remove oil, rust and burnt parts | ||
| Exhaust vent | Remove oil, rust and burnt parts | ||
| Bathroom | Bathtub/sink | Wash with water, detergent and mold removal agent | |
| Showerhead/hose | Wash with water, detergent and mold removal agent | ||
| Tap/drain | Wash with water, detergent and mold removal agent | ||
| Toilet | Toilet bowl/seat | Wash and brushing with water, detergent and mold removal agent | |
| Exhaust vent | Dust removal and wash with detergent | ||
| WM Tray | Washing machine tray | Wash with water and detergent | |
| Room Equipment | Air Conditioner | Cover/Filters/Remote controller | Dust removal and wash with detergent |
| Drain hose | Cleaning/unclogging the drain hose | ||
| Intercom | Intercom | Dust removal and wash with detergent | |
| Lights | Cover | Dust removal and wash with detergent | |
| Others | Veranda | Garden | Trimming plants and cleaning |
| Drain | Unclogging dirt and leaves | ||
| Partition | Dust removal and wash with detergent | ||
| Appliances | Washing machine | Cleaning the tank and filters | |
| All appliances | Dust removal and wash with detergent | ||
| Others | Seal removal | Removal of unnecessary seals | |
Regarding the rent in the end of the contract.
You must pay the rent up until the last day of the contract.
※You will be paying at least 1 month of rent starting from the day you gave the notice.
※If you paid the full rent with the automatic debit, the amounts will be subtracted from the final calculation and you will either pay the difference or in case of a surplus, the remaining amount will be refunded.
※The rent is charged automatically by the bank until the last day of the contract.
The information of the automatic debit is only available to LeoPalace a 7 days after the debit (it can take more days due to weekends or holidays)
※The rent is charged automatically by the bank until the last day of the contract.
If you are using the Resona debit services「りそな決済サービス」 which are debited on the 3rd day of the month, (affected by weekend and holidays) there is also a possibility of the rent being charged even after leaving the room.
※If you verified that the amounts for the rent were debited, the refund is made in different dates than the normal debits. Please check here for the refund information.
For more details, contact the closest LeoPalace Center branch or file our 『Inquiry Form』 with your information and questions.
Please, file the notice at least 1 month before the date you are leaving the room.
●Example of rent calculation (If the rent is 50,000円 and leaving on the 25th day of the month):
５０,０００円 × ２５days (daily calculation） ÷ ３１days（number of days in the month） ＝ ４０,３２２円 will be the amount charged if the notice was given in time.
The amounts that were debited automatically will be used to pay the calculated days and the remaining amounts will be deducted from the remaining charges or refunded to the account.
【 Important notes when filing the notice 】
※Please, file the leaving notice at least 1 month in advance.
Example: If you want to move out on March 25, file the notice 1 month before at least until the February 26.
●If the leaving notice was filed in less than one month from the day the tenants is leaving, the tenant will still have to pay the rent for 1 month starting from the notices was filed.
Example: The tenant filed the notice on March 10. The desire leaving date was March 25. The tenant may leave on March 25, but the rent will be calculated until April 9 (1 month).
●If the tenant has a revolving monthly contract (RevoMonthly), the rent is not calculated per day, but for the whole month.
The leaving notice must be given on the month before the day of the renewal of the monthly term as well the leaving date.
Example: The renewal of the monthly term is made every 25 of the month. The tenant filed the notice on March 10 and left the room on March 20. Since the 1 month notice will be considered until the 9 of April and the renewal would be on April 25, the charge made will be until the last day of this term April 24.
If there are damages, stains due to the negligence or misuse of the tenant, the costs necessary for the room to be restored (repaired) to the state it was before the tenant entered will be charged.
Regarding the restoration fee.
The tenant may be charged for the restoration fee (repair charges ) of the room.
・ Damages due to carelessness or negligence of the tenant.
・ Damages due to the tenant using the room/appliance in a way it is not intended.
Example:
・The tenant tripped and bumped into a furniture that then broke the window glass.
・The tenant spilled a drink over the flooring and didn't clean it right away, staining the wood.
□Main reasons for restoration charges (possible charges):
| Area | Contents |
|---|---|
| Wallpaper | Change of wallpaper due to cigar smoke stains (not cleanable). |
| Flooring | Stains or damages. Extra cleaning and repairs may be charged. |
| Appliances | Air conditioner/Exhaust vent/Stove repair or extra cleaning costs. |
| Kitchen | Extra cleaning due to mold or oil stains. |
| Garbage | Disposal of garbage or belongings left in the room/in the building. |
| Room | Damages or stains to the cabinets, doors, closet, etc... |
| Bathroom | Mold or water stains that needs extra cleaning. |
| Others | Repairs done to the rental electronics and dispositive in the room. |
| Toilet | Mold or water stains that needs extra cleaning. |
| Glass window | Replacement of cracked glass, screen window with holes, etc... |
| Corridor | Repairs for damages or extra cleaning to the flooring, walls, etc... |
| Entrance | Repairs for damages or extra cleaning to the door, shoe box, etc... |
| Veranda | Extra cleaning for stains or disposal of belongings. |
※Wear due to time or normal use (room and appliances being used as intended and with care) will not be considerate damage by the tenant and will not be charged.
For more information on the prices of the extra fee, check the Service Guide that is prepared in your or in this .pdf link.
The charges made for the restoration fees follow the guidelines from the national Ministry of Land, Infrastructure, Transport and Tourism.
More information regarding the 「Guidelines for Restoration Charges」 (Japanese Gov. website)
Depending on your type of contract, penalties may be charged within a determined period.
If you end the contract sooner that a determined period, a breaking of contract fee (Aprox. 1 to 2 months of rent) will be charged along the contract final fees.
※Check your duplicate of the contract for details or contact a LeoPalace branch nearby.
The charges and renewal fees from the guarantor company are not refundable.
(The only refund available for the guarantor fee, is if the tenant cancelled the contract before the first day the rent will start being charged).
Deposit (敷金): This fee is paid at the start of the contract and used to subtract of the charges on the end of the contract, such as unpaid rent and fees or for the restoration (repair and cleaning) fees by the end of the contract. If there is a surplus the remaining amounts are refunded.
Key money (礼金): This fee charged at the start of the contract is not refundable.
Once the apartment is checked and the fees calculates, a short message will be sent to the contractor cellphone ＳＭＳＰａｙ for a link generate barcode that can be paid at convenience stores or the tenant can make a bank transfer.
After the final calculations with the staff, the amounts can be paid to the staff through 「Credit Card」or 「2D code」. ※Payments in cash are not accepted.
Regarding the payment methods.
【For the inspection with the tenant in the room】
⇒ After the final calculations with the staff, the amounts can be paid to the staff through 「Credit Card」 or 「2D code」. ※Payments in cash are not accepted.
Only the following two brands accept 2D code payments. Please bring your smartphone with you on the day.
Supported QR code payment brands: Alipay and UnionPay.
For specific questions for your contract, file an 『Inquiry Form』 with your question and information.
※If you are questioning for a room you already left, file the address of the room you left in the form.
The following credit card companies are available: VISA, JCB, MasterCard, American Express (AMEX), Diners Club and Discover.
※Only single charge payment (no payment in installments) is available.
※Only full payments within the limit of the credit card.
For specific questions for your contract, file an 『Inquiry Form』 with your question and information.
※If you are questioning for a room you already left, file the address of the room you left in the form.
Please prepare the following documents and items:
１．Room keys (Duplicated keys are not required).
※If you lost a key:
■Customers who have subscribed to the support service:
⇒ Free of charge.
■Customers who are not subscribed to the support service:
⇒ A 1,320¥ (tax incl.) fee will be charged for each lost key.
※If there is a security system in the room, return the IC-Stick keys that were given at the start of the contract.
２．Family seal of the contractor (you can use an attached ink cushion).
３．An identification document.
・Driver's license
・Passport
・Basic resident register card(with face photo)
・Health insurance card
・Student card(Issued by the school submitted at the time of contract)
・Resident (Zairyuu) card
・Special permanent resident certificate
４．Pre-existing damage report (customer's copy).
※Only necessary if you made a report at the start of the contract.
５．※Updated bankbook (from the rent automatic debit account).
The updated bank book will be used to check if the automatic debit of the rent was performed. If it was still not processed by the bank (within a week after the debit). Not necessary if the rent automatic debit was not performed.
▼Regarding the registered account bankbook
By the clauses on Chintai rental contracts, Membership contracts and monthly payment system contracts, the rent and monthly fees payment must be performed by automatic debit in a registered bank account.
The rent of a month is paid in forward on the end of the previous month by the automatic debit. It takes around a week after the debit for the amounts to be processed and received.
If the room inspection is performed during this processing period of the bank, it will not be possible to verify the payment. To be sure that the payment was debited, the updated bankbook will be needed as proof.
６．The final fee payment.
※Payment with Credit Card or Debit Card. ※Payments in cash are not accepted.
▼Regarding the final report and calculation.
Check the details of the final calculations below:
[Base cleaning fee]
A base cleaning fee is charged depending on the type of room.
※Check here the detailed information regarding the base cleaning fee.
※Not required at the end of Monthly short term contracts.
[Rent until the day of moving out]
The rent will be charged until the last day in the room.
Although, if the notice was given in less than 1 month from the day of the moving out, the rent will be charged counting 1 month from the day the leaving notice was registered.
Normally, the full rent is programmed to be debited by the bank until the last month in the room.
It takes around 1 week for the automatic debit to be processed.
(This confirmation date will vary with the bank working days).
The surplus of the rent that was paid will be used for the other fees, such as penalties, cleaning and repairs. If there is still values remaining after the deduction, it will be refunded to the tenant on the following month.
If the amounts paid surpass the amount needed for the final payment, the remaining amount will be refunded according to this schedule.
Check here the details of the final calculation.
[Restoration fee]
Repair costs may be incurred in addition to the basic cleaning fee for damage caused by the customer's intention and negligence, or due to use that is not considered as standard use.
Ex)
・Accidently hit the furniture and broke the sash glass
・Spilled a drink on the floor and it became a stain(mold) due to lack of care.
Please check here for more details.
[Break of contract penalty]
Depending on the contract type, there may be a clause regarding the contract period and penalties for terminating it too early.
If you cancel the contract during this period, the penalty (amounting one to months of rent) may be incurred. For more information, check your duplicate of the contract, the office where the contract was made or the nearest Leopalace Branch.
[Contract renewal fee / annual membership fee]
If you have pending fees, such as renewal fee or annual membership fee, the remaining balance will need to be paid when you move out of room.
７．Contract documents given at the start of the contract.
※Not required for digital (electronic) contracts. The inspection will be made even if you cannot prepare on the day.
８．※Regarding the inspection through a proxy (PoA).
If a proxy will be accompanying the inspection on behalf of the contractor, please contact us in advance and prepare the proxy document (PoA - Power of Attorney) with a copy of your identification of your proxy.
On the day of inspection, we will check the room condition, collect the key, and settle the payment, so the contractor is required to be present.
Please, inform us from 『Inquiry Form』 if the contractor will not be able to attend and a proxy will be present instead.
※On the day of the inspection, the proxy must prepare the PoA with the contractors document copy and an identification document of himself (driver's license, passport etc.).
For the PoA, please print out the attached document and fill in the required items.
※If you cannot print it out, please fill in the same contents with necessary information.
Attachments:
Proxy letter(PoA):
※ Check the information below, before moving out:
The LEONET points left in the account are not refunded when the room contract is canceled. It also cannot be used to discount from the final fees (cleaning fee etc..) calculation.
Please, use your LEONET points before moving out if you are not moving to an apartment managed by Leopalace. Check here for more details.
The LifeStick services were only available for LeoPalace apartments, but now you can also subscribe to some plans that are available even after moving out (there are no Internet plans for buildings that are not managed by LeoPalace). Please check here for more details.
You will need to fill the "Move-out cancellation request" 「アパート解約取消通知」 in a letter by mail or submit it directly at the nearest LeoPalace Branch.
Print the attached file below, and fill in the required items in "Notice of canceling move-out application" and submit it to the nearest Branch.
※If you are not able to print the, write down the same content that is shown on the file and fill the necessary information.
［ Important Notes ］
If there is already an reservation for a new tenant for the room or the parking space you are renting, you will not be able to cancel the move out or the end of the contract for the parking space. Complete the procedure as soon as possible.
Attachments:
Please inform us through the 『Inquiry Form』. If another customer already made a reservation to enter the room, you will not be able to change the move out to a later date.
Please inform us through the 『Inquiry Form』
※Please, contact us within our working hours at least 2 days before the desired date through the 『Inquiry Form』 or the Service Center.
※You may not be able to schedule on the date or time you desired, depending on the schedule situation of the inspection staff.
※Please inform us the details of the item and where it was left through the 『Inquiry Form』.
※Inform the apartment address, building name and room number of the apartment you left.