What should I do if I have difficulty locking or unlocking the door with my card key?
Q
What should I do if I have difficulty locking or unlocking the door with my card key?
A
Depending on the angle at which you insert the card key, it may be difficult to insert the key.
If you are using the following card key, please check the video or steps below.
〈Operation procedure when the key is difficult to lock〉
1. Slide the card key slot to the left or right and insert the card key all the way in.
2. If it still doesn't work, try inserting the card key from several different angles while shifting the slot slightly to the left or right until you find an angle where it will go in all the way.
If you require emergency treatment, we can also accept your request over the phone.
〈Key inquiries〉
TEL: 0570-048-021
※ Press number 1 for English
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