Check the steps below:

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1.Is the appliance connected to the power?

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2.Are all the switches on the circuit breaker on?

⇒ Click here to check where the breaker is located.

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3.Some microwaves will turn off by itself when not used (3 to 5 minutes).

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Try opening the microwave's door and closing it to activate the panel.

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If the steps above does not solve the problem, please contact us.

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・Check the maker/manufacturer and the model of the appliance.

・Fill the information and details on our 『Inquiry Form』.

Check the steps below:

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1.Check the 『Defrost mode』 setting.

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2.If the food is covered by a metal/aluminum cover or container the micro waves will not pass through the foor and it will not heat up.

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3.Remove the microwave power plug from the outlet for around 5 minutes to reset the configuration and try again.

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If the steps above does not solve the problem, please contact us.

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・Check the maker/manufacturer and the model of the appliance.

・Fill the information and details on our 『Inquiry Form』.

Check the steps below:

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1.Check the inside of the microwave if there is no metallic scraps, dishes or parts of the containers. Metallic objects will cause sparks and smoke when heated.

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2.Check if there is no left over food, dirty or dust.

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If the steps above does not solve the problem, please contact us.

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・Check the maker/manufacturer and the model of the appliance.

・Fill the information and details on our 『Inquiry Form』.

Check the steps below:

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1.Check if the display or the timer knob is positioned to 「0」.

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⇒ After finishing the heating, be sure to return the setting/knob to 「0」.

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If the steps above does not solve the problem, please contact us.

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・Check the maker/manufacturer and the model of the appliance.

・Fill the information and details on our 『Inquiry Form』.

Check the steps below:

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1.Is the plate/dish fixed correctly on the top of the spinning tray?

2.Is the food or the container getting caught on the sides of the microwave?

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If the steps above does not solve the problem, please contact us.

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・Check the maker/manufacturer and the model of the appliance.

・Fill the information and details on our 『Inquiry Form』.

We will make an order to replace the broken part. Tell us the details of what and how it broke.

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・Check the maker/manufacturer and the model of the appliance.

・Fill the information and details on our 『Inquiry Form』.

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※After the order is placed, it will take around a week for it to be delivered.

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※If the damage was caused by a mistake or negligence by the tenant, the repair will be charged.

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Monthly (Plano Monthly, Curto Prazo, Desconto Estudantil) contracts:

The tenants using the room through the Monthly plans will have the 【Tenants Support Service】 insurance and non intentional damage will be covered by the insurance. (For more information, inquire the operator during the repair request.)

Please provide the manufacturer, model number, and detailed symptoms of the microwave oven through the "Inquiry Form."

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・ For information on where to find the manufacturer and model number, click here.

・ If you are a monthly contract customer who has joined the "Comprehensive Tenant Service & Key Security System," and you damage or break the provided furniture or appliances due to your own negligence during your stay, we will repair or replace them free of charge. (If you have any questions, please confirm when making your inquiry.)