Troubles in daily life
Troubles in daily life
Click each item for check.
In apartments or mansion houses, there are various people who have different life styles.
Therefore, please understand that the minimum living sound such as water sounds, footsteps, noises, door and window opening and closing sounds are generated at various times.
Each customer has a different life style, so please be considerate so that you can live comfortably with each other.
If you frequently hear loud noises that may cause inconvenience, please check the following and contact us.
【Details to inform us】
■Noise situation
Types of sounds and specific examples such as talking, music, vacuuming or using washing machine
■Time
Midnight, early morning, from 〇〇:〇〇 to 〇〇:〇〇
■Frequency
Every 〇day, twice a week, everyday etc.
■Room No. or place
Room 〇〇〇, common passage on 〇 floor, parking lot, bicycle parking space etc.
We will check the situation and give a warning based on the information received from the customer so please inform us from "Inquiry form"
・Littering, leaving unnecessary items, umbrellas etc. can cause an offensive odors and arson, if you find one, please inform us from "Inquiry form".
Ex) Personal belongings are left on the balcony or common areas, garbage is scattered etc.
If you find a beehive within the apartment premises, please inform us through the "Inquiry Form" with details such as the location of the hive, its size, and the type of bees, to the best of your knowledge.
・ Please be careful not to approach the beehive as much as possible.
・ Depending on the location of the hive and the type of bees, it may take several days to remove it.
・ Even after the hive is removed, bees may continue to fly around due to their homing instincts. Please avoid approaching the area where the hive was located for about a week.
Please use a direct spray type or a type that sprays the entire room depending on the situation.
※Please avoid using a smoke type as much as possible. People around you may misunderstand that it is fire or fire alarms installed in the room may operate.
Ant
If you find one or two in the room, please catch with a tissue and dispose of it.
If there are many, please try to use an insecticide.
※If you find termites, please inform us from "Inquiry form".
【Others : Pests outside】
Red insect : Red mite(Takara dani)From May to June, small red mites called "Takara dani" may appear on the walls and concrete parts of the buildings.
If you are worried about it, it is effective to take measures such as vacuuming it with a vacuum cleaner or rinsing it with water.
(It will cause red stain if you crush it)
It is also effective to use insecticides for pests.
By the end of the rainy season, it will disappear naturally.
Even a small amount of leftover food can be food for cockroaches and ants can gather.
In particular, do not leave ingredients, seasonings, food waste, etc. in the room or the balcony for a long time, but clean the food or the cookie crumb spilled on the floor.
Even if you kill the insects, if they come inside frequently or if they appear in large numbers, please inform us from "[Inquiry form]" because it may be necessary to investigate the cause.
Mice living in the surrounding area may enter through small gaps such as those in doorways or building vents.
＜Prevention＞
Do not leave food out
Store food in containers with lids or keep it in the refrigerator or closed cupboards.
Dispose of garbage promptly
Do not leave food waste in bags unattended; it is recommended to keep it in containers with lids. Fabrics and paper items such as newspapers and magazines can be used by mice to build nests. Regularly organize and dispose of these items.
Do not leave fabrics or paper items unattended
Store fabric items in storage cases. Dispose of unnecessary paper items promptly. Maintain organization outside your home as well, just as you do inside.
If you have identified any entry points, please provide detailed information through the "Inquiry Form."
Birds may build nests on eaves such as balconies and corridors. However, according to the "Wildlife Protection Act," nests with eggs or chicks cannot be removed indiscriminately.
Even if we receive a removal request from a customer, we may not be able to respond immediately. We appreciate your understanding.
For inquiries regarding bird nests, please inform us through the "Inquiry Form."
Feeding stray cats, stray dogs, and other animals is prohibited.
Additionally, except for properties where pet ownership is specifically allowed, keeping or temporarily housing pets such as birds, dogs, cats, reptiles, etc., inside or outside the rented space is not permitted.
If you are aware of any rooms where prohibited feeding or pet keeping is occurring, please provide detailed information through the "Inquiry Form."
Please check that the mail may not has been delivered due to the following reason.
①The name is not posted on the nameplate.
②Notification of change of address has not been submitted to a post office.
③"投函不要" seal is still attached on the door post or the mail box.
If there is no problem after checking the above, please check with the sender if there is any difference in the address and name.
If someone else's mail or parcel is misdelivered, or if the mail of the previous resident arrives, please bring it to the nearest post office or write "転居済"(Moved) on a piece of paper and fix it with rubber band etc. together, and post it to a post box.
※Handling of mail※
If you open or destroy someone else's mail without permission, you may be punished by law.
Also, regarding courier services, if you receive another person's delivery, you may be subject to punishment, so please tell the delivery staff that it is another person's parcel.
If your mail is stolen, please report the theft to the police immediately.
If possible, please check the delivery status with the delivery company(post office, courier, etc.).
Also, for theft prevention, you can attach a key to the mail box.
Please refer to here how to lock.
Information about what to do in case of damage by burglary.
①Report to the police
If there is evidence of a burglary, please report it to the police immediately.
You can check the damage situation with the police and submit the damage report/ theft report.
When the police accept the incident, a "受理番号"(receipt number) will be issued.
※Be sure to have the receipt number when reporting as you will need it when you make an "insurance claim" at a later date. (It may take several days to issue.)
②Stolen items
If there is an stolen item, please inform it when the police arrive.
※In particular, valuables such as "Cash card", "Credit card", "Seal", "Driver license", "Insurance certificate", and "Passport" may be misused, so be sure to check.
If any of them is stolen, please contact your financial institution or credit card company immediately.
③Damage to the building
Please inform us from "Maintenance application form" if the building is damaged like "The window glass was broken" "The key was broken" etc.
We will arrange the maintenance such as glass replacement or key replacement etc.
※Please note that it may be difficult to respond during the same day depending on the reception hours.
※If the window glass is damaged, please check the type of glass when you contact us.
［ Plain glass / Semitransparent glass ］［ With wire / No wire ］
④Insurance support
If you have household property insurance or movable property insurance, you may be able to cover the repair costs and the replacement costs of stolen goods with insurance money, so please report the accident to your insurance company or the handling agency.
※For customers who have "Asuka small amount short-term insurance", or "Life Support Service(Aioi Nissay Dowa Insurance)", Leopalace21 is the agent, so please inform us from "General Life Form".
※Leopalace small-amount short-term insurance changed its trade name to "Asuka small-amount short-term insurance" on October 1st, 2013.
We do not respond to requests for video disclosure from individuals.
(We respond based on requests from the police or the court.)
※Security cameras are installed for the purpose of crime prevention and maintenance of common areas.
If an accident that requires confirmation of the security camera occurs, please consult the nearest police office and inform us from "Inquiry form".
The person who lost may have submitted a report to the police, so please report it to the nearest police station.
If you have any question, please inform us from "Inquiry form".
Leopalace21 is not responsible for any troubles between users in the parking lot.
Please directly report to the police.
(Parking lot management is the responsibility of the parking lot contractor.)
Also, regarding the parking on the street near the property, please report to the police as well.
If you have the vehicle number when you contact the nearest police station, the police may be able to identify the owner of the vehicle and contact.
In addition, in the case of the property premises, the police may not intervene because of troubles on the private land.
※We can respond after the fact such as giving a warning, so please inform us from "Inquiry form" if you wish.
After confirming the site, we will take measures such as cleaning up abandoned bicycles, so please inform us from "Inquiry form".
※Before removing abandoned bicycles, it is required to confirm the owner. Please note that it may take at least one month.
If a car, motorcycle, or bicycle parked on the premises was in a hit-and-run or mischievous, please contact the police immediately.
You can check the damage situation with the police and submit the damage report.
If your bicycle is stolen, please report to the police immediately.
If you have registered your bicycle for crime prevention, the owner will be identified and the bicycle will be returned when the bicycle is found by submitting the "Crime prevention registration number".
When the police accept the damage report, a "受理番号"(receipt number) will be issued.
Be sure to check the application date and time, and police station name when reporting as you will need it when you make an "insurance claim" at a later date.
■ Insurance support
If you have household property insurance or movable property insurance, you may be able to cover the costs for stolen items with insurance money, so please report the accident to your insurance company or the handling agency.
※For customers who have "Asuka small amount short-term insurance", or "Life Support Service(Aioi Nissay Dowa Insurance)", Leopalace21 is the agent, so please inform us from "General Life Form".
※Leopalace small-amount short-term insurance changed its trade name to "Asuka small-amount short-term insurance" on October 1st, 2013.