During the cold winter months (December to March), please drain the water to prevent the water pipes from freezing.

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When water pipes freeze, water becomes unavailable, causing various inconveniences to customers' lives and resulting in time and expense burdens.

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Check the weather forecast frequently and be sure to drain the water on cold nights or if you will be away for several days.

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※During peak times, we are unable to respond to requests for de-icing on the same day.

The method of draining water varies depending on the region.

Please select your region below.

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※For information on how to turn on the water, click here.