Regarding the motion sensitive light fixtures.

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Examples for when the motion sensitive light is usually mistaken as malfunction:

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1.If the surroundings are already bright, the fixture will not light up.

2.Once turned on, it will not turn off for a certain period of time (about 5 minutes).

3.Even if there is someone nearby, it will not turn on if there is no movement.

The fixture doesn't light up.

Check the possibilities below:

When touching the fixture, fluorescent light or the starter, be sure the switch of the light is off.

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Is the circuit breaker of the room ON (入)?

For information regarding the circuit breaker, click here.

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Is the light bulb/fluorescent light burned out?

Please check here for more details.

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Is the fluorescent light (bulb) plugged correctly to the fixture?

If it does not light even after changing the bulb, check again if it's set correctly to the fixture.

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Are you using the correct light type of light bulb?

There are types of fluorescent light fixture that will need a starter light bulb to turn on, while other types of fixture "speed starter" or "inverter" types will work with just the fluorescent light.

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If it does not turn on after changing the fluorescent light, please check if the lighting fixture has a socket for the starter bulb or if you installed a different voltage of fluorescent light is installed.

If there is no improvement, please inform us through our [Inquiry from].

The light installed is too dim (sphere/ball type fixture)

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The tenant is allowed to change the light type by himself.

You may keep the previous light bulb installed and place it back when moving out of the room.

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■ The light fixture below has a socket for standard light bulbs.

It may feel a little dark if you install a 60W light bulb, so we recommend installing the following compatible lamps.

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Compatible lamp : Compact fluorescent light bulb EFD25EL20E (100W type)

電球形蛍光灯 ＥＦＤ２５ＥＬ２０Ｅ （１００W形）

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If the model above is not at your local store, please ask a similar type that can be placed.

(Light fixture without the cover.)

・You may replace for the "Daylight white" or "Daylight color" compact fluorescent light bulb.

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・You may also replace replace it for a "LED bulb".

・We recommend a type that has enclosed circuit and is moisture proof / rainproof.

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※ Please check here for how to remove the light cover.

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※If the light bulb has burned out within the first month after the start of the contract or if you have subscribed to the Life Support Service "Select" or the Support System "Select", the light bulb can be provided or replaced free of charge.

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Please inform us through our [Inquiry from].

The fixture remote control is not working.

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Some rooms are equipped with a LED light fixture and a remote control.

If the LED light is not responding to the remote control, please check the instructions below.

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The channel on the controller may have been set from a different one from the fixture.

Please switch the channel of the remote control and try to use it again

※Example of channel switch on the controller.

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Check if the remote control's batteries has run out.

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If the batteries are no charged, please replace it.

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If there is no improvement, please inform us through our [Inquiry from].

Fluorescent light turns on once and then goes out immediately

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The possible cause the fluorescent light burning out or a malfunction in the inverter circuit.

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Before deciding the problem is a malfunction of the fixture, please check the light bulb condition.

Usually, when the base of the fluorescent light has a dark color, it can mean that it has burned out.

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※The fixture will not light up or will flicker if one of the fluorescent lights has burned out. From the two lights, try to unplug one at a time to check which one is not working and then change the one that does not light up when connected alone.

Be sure to turn off the light switch before touching the fixture.

※Click here for instructions on how to remove the cover.

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・Fluorescent light and bulbs are consumables items and the tenant must replace as they burn out.

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※If the light bulb has burned out within after the start of the contract or if you have subscribed to the Life Support Service "Select" or the Support System "Select", the light bulb can be provided or replaced free of charge.

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Please inform us through our[Inquiry from].

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・There are various types of fluorescent light, so please be sure to check beforehand and request the same type at your local store or retailer.

※If you are unsure of the type, you can bring it along when visiting the store to purchase.

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If there is no improvement, please inform us through our [Inquiry from].

The light bulb(fluorescent light) has burned out.

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The tenant must replace the light bulbs (fluorescent lights) as they burnt out.

The light bulbs are consumables that will burn out as they are used.

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※If the light bulb has burned out within after the start of the contract or if you have subscribed to the Life Support Service "Select" or the Support System "Select", the light bulb can be provided or replaced free of charge.

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Please inform us through our [Inquiry from].

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Please, read the details below, before purchasing the light bulb:

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・If the light bulb is loose in the socket, it may not turn on. Try to remove and insert it again.

Be sure to turn off the light switch before touching the fixture.

・There are various types of fluorescent light, so please be sure to check beforehand and request the same type at your local store or retailer.

※If you are unsure of the type, you can bring it along when visiting the store to purchase.

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・You can also change the light colors such as daylight, daylight white, cool white, and colored bulb.However, some lighting fixtures have a watt/voltage limit and the light bulbs (fluorescent lights) that can be installed can also be limited. Please, use a product within the watt/voltage limit.

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※Check here how to remove the light cover.

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If you are not able to change the light itself, you can order a company to replace it for you or request our  [Inquiry from] one of our maintenance companies for a paid visit (Visit fee: 3,850円).

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※For the scheduling, the visit time must be chosen between 11:00a.m. and 4p.m.

※The light bulb must be prepared by the tenant, or paid in addition to the visit fee.

The kitchen lights is not turning on.

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In some rooms, the switch button of the light and ventilation fan will be integrated with the panel of the electric stove. Please check the panel on the front side of the stove.

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■ For the type below, press the main switch first, then press the button for the light or ventilation fan.

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Important note:

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If you do not turn on the main switch, the light/ventilation fan buttons will not respond.

Check here how to operate the stove

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※Please try to unplug the power code and plug it back, if there is no improvement.

The power plug is in the storage/cabinet under the stove.

The loft lights doesn't turn on

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・If the light fixture is the type that has a string, the fixture may be turned off 「切」. Please check the power is on/off by pulling the string with the switch on the outlet on.

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・The light bulb (fluorescent light) or starter may be loose on the base.Try to remove it and plug it back again tightly.

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・The light bulb (fluorescent light) or starter may be burned out.

Check here how to replace it.

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※ Check here how to remove the light cover.

The light fixture cover has been damaged.

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We will arrange a replacement for the cover. Please inform us the reason of the damage and the shape of the light cover through our [Inquiry from].

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※The repairs costs will be charged for damages caused by the customer's carelessness or negligence.

(In case of accidents, those who are signed into a insurance company may have the damages covered.)