Some rooms of our buildings have an universal controller [Multi Controller] set for the air conditioner in the room.

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※The universal controllers are able to work on most air conditioner manufacturers and models once configurated.

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※Check here where the controller is set in the room.

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​【Universal controllers】​　※ The image below shows the main models available.

​If the air conditioner is not responding to the universal controller, check the details below:​

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​■ If the display is weak or not showing the letters:​

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The controller may be running out of batteries.

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Please, replace the batteries when it runs out of charge.

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※Do not mix old discharged batteries with new charged ones.

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※Be sure to fit the poles (＋－) correctly.

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※If the batteries run out of charge within the first month into your room contract, you may request a replacement for free to the management of the building. File the details into an 『Inquiry Form』.

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​■ The buttons are not responding:​

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Check if the controller buttons are not locked.

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When the controller buttons are locked, there will be an icon on the screen and the display won't change even after pressing the buttons. (The icon looks like a lock mark)

​＜How to unlock＞​

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Press both MODE『モード』 and Wind strength 『風量』 buttons ​​for 3 or more seconds.​​

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​■ Some of the buttons are not responding:​

If the air conditioner does not respond when you press the on/off button or does not respond when you try one of the functions, there may be a problem with the configuration code of the universal controller.

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Example: You can change the cold air with the controller but it does not respond when changing to hot air.

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All Types: How to configurate the air conditioner universal (Multi) remote controller.

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※If it does not solve the problem, file an 『Inquiry Form』 with the details.

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※Also, check if the air conditioner ​can turn on with the manual button on the unit​ check here the instructions.